Size Guide
Wall, furniture and Large vs Oversized sizing reference.
Custom Painting Support
Custom Painting FAQ
Find answers about custom sizes, reference images, production, revisions, framing, shipping and project requirements before starting a custom artwork.
FAQ
Before You Order
What custom painting covers — and what to prepare before you enquire.
What can I customize?
Depending on the artwork and production method, commissions may include size, orientation, selected palette/tone shifts, texture direction, selected composition adjustments, framing preference where offered, and related work guided by an HTHA artwork, lookbook mood or room photo. Availability is confirmed before quoting — not everything can be customized on every piece.
What cannot be customized?
We do not promise unlimited redesign, exact textile/paint colour matching, pixel-perfect copies, or effects that the medium and composition cannot support. Extreme sizes, unsupported materials or frames, and copying another artist’s copyrighted work are declined. Feasibility is confirmed in writing with the quote.
What information should I prepare?
A room photo, wall width and height, furniture width, preferred artwork link or visual direction, preferred size, colour direction, destination country / ZIP and any deadline. Use the Custom Painting request form to send these together.
Can I request a custom painting based on an existing HTHA artwork?
Often yes — for example a different size, selected palette shift or related composition where the design allows. Send the product link and your preferred changes; we confirm suitability before quoting.
Do you accept fully original concepts?
Clear visual direction from an HTHA artwork, lookbook mood, room photo or moodboard can start a related hand-painted piece. Fully open-ended briefs are reviewed case by case for fit with our studio practice.
FAQ
Customization Options
Size, palette, texture and related work — within honest boundaries.
Can I change the size of an existing HTHA painting?
Often yes, where the composition allows. Send the artwork link and preferred dimensions — we confirm suitability before quoting.
Can I change the colours or palette?
Selected palette adjustments are possible within the same visual direction. Exact colour matching to finishes or textiles is reviewed case by case and is not guaranteed.
Can I adjust texture or orientation?
Quieter or more pronounced texture, and horizontal / vertical / square orientation, may be possible when the design and medium support it. These choices are confirmed in the quote scope.
How is custom painting different from Ready to Ship?
Ready to Ship pieces are catalog artworks marked for fulfillment without made-to-order production. Custom painting is planned against your brief, quoted, and painted after approval — timelines and return rules differ.
FAQ
Reference Images
References guide the project — they are not a license to copy protected work.
Can I upload a reference image or room photo?
Yes. A wall photo, furniture width and a colour preference are among the most useful starting points. You may also share inspiration images for style or palette direction.
What image quality is best?
Use the clearest, highest-resolution image available. Avoid heavily compressed screenshots where possible. There is no fixed DPI rule on this page.
Can I send multiple references or a moodboard?
Yes — multiple images can help with style, colour or composition direction. References guide the project; they do not mean exact replication.
Can you reproduce any image I send?
No. Submit only images you own, have permission to use, or are otherwise authorized to share. We will not reproduce another artist’s copyrighted painting as a replica.
Will the custom painting look exactly like the reference?
Hand-painted work includes natural variation in brushwork, texture and tone. References guide the result and should not be treated as pixel-perfect reproduction.
FAQ
Size & Frame
Planning scale and presentation — details live in the Size and Frame Guides.
Can I request a custom size or oversized artwork?
Yes, large and uncommon proportions are reviewed case by case based on artwork, framing, shipping and production. There is no invented maximum size on this page. Use the Size Guide for wall planning, then confirm dimensions in your enquiry.
How should I measure my wall?
Measure wall width and height, and note furniture width for pieces above sofas or beds. The Size Guide explains proportion guidelines without replacing a product-specific quote.
Can I choose a frame? Is framing included?
Framing preference can be discussed where options are offered for the commission. Framing is quoted with the project when available — it is not assumed to be included. See the Frame Guide for framed vs unframed presentation.
Can I order the artwork unframed?
Often yes for stretched canvas commissions, depending on the agreed presentation. Confirm framed or unframed in the quote so packing and outer dimensions stay accurate.
FAQ
Pricing & Payment
Quotes reflect real production factors — no invented starting prices here.
How is custom painting priced?
Quotes reflect size, composition complexity, texture, framing and shipping destination, plus any special requirements. Nothing is painted until scope and price are approved.
Why does price vary?
Larger canvases, denser detail, heavy texture, framing and international packing change materials, studio time and logistics. Oversized and project-specific work is quoted individually.
Do I need a deposit? When is payment due?
Payment timing is confirmed with your quote. This page does not publish a fixed deposit percentage — follow the written commission terms for your project.
FAQ
Production & Approval
Painting starts only after the commission is approved.
How long does a custom painting take?
Lead time is given with the quote and typically includes painting, drying, review and packing. Oil needs time to settle before shipping. Timelines depend on size, complexity and current studio workload — we do not publish a fixed day count here.
Will I see the artwork before it ships?
Where agreed with the quote, we share pre-shipment photos of the finished work. Photo review is part of the confirmed process for that commission — not an automatic promise for every order.
What happens after I approve the quote?
Size, palette and scope are locked for production as agreed. The painting is created by hand, reviewed, then packed for shipment according to size and destination.
FAQ
Revisions
Change requests follow the agreed scope — no invented free-revision counts.
Can I request changes?
Minor adjustments within the agreed scope may be possible. Larger changes are reviewed against the original quote and may require a revised agreement. Revision boundaries are set when the commission is approved.
Can I change the design after production starts?
Once size, composition and palette are confirmed and painting has begun, major redesigns are limited. Contact us promptly; any change is confirmed in writing and may affect timeline and price.
How many revisions are included?
This page does not invent a fixed free-revision count. The written quote defines what is included for your commission.
FAQ
Shipping
Packing and transit follow size, framing and destination.
How is a custom painting shipped?
The finished work is checked, protected and prepared according to size, framing and destination. See Shipping & Delivery for general packing and delivery guidance; your quote covers project-specific logistics.
What if the artwork arrives damaged?
Keep packaging, photograph the outer package and artwork, then contact support with your order details. Steps are outlined on Returns & Refunds — that page does not automatically promise a refund or remake.
FAQ
Returns & Cancellations
Custom commissions are reviewed differently from standard catalog returns.
Can I return a custom painting?
Custom size, palette or related commissioned work is planned against your brief and reviewed case by case. Do not assume a standard return applies — see Returns & Refunds and contact after-sales with your order details.
Can I cancel before production starts?
If painting has not begun, contact us promptly. Outcomes depend on what was already approved and any payments under the written quote. Nothing is painted until the commission is approved.
FAQ
Commercial & Designer Projects
Trade and project clients can use B2B landings plus the custom enquiry form.
Can designers or commercial projects request custom painting?
Yes. Share wall counts, sizes and schedule needs via the custom form, or start from Interior Designers, Hospitality Art or Commercial Art for project enquiry workflows.
Do you publish trade discounts or MOQ here?
No. Project pricing and any quantity terms are confirmed during the quote for your scope — not as fixed public rates on this FAQ.
FAQ
Care After Delivery
Everyday care after installation.
How should I care for my custom painting?
Use light dry dusting and avoid water or household cleaners on painted or textured surfaces unless a product note says otherwise. See the Care Guide for cleaning, sunlight and storage, and the Hanging Guide for installation planning.
Still need help?
For order-specific questions, contact support with your brief or order number. For a new commission, use the Custom Painting form.
Next Step
Ready to Start a Custom Painting?
Share your wall photo, measurements and preferred direction. Nothing is painted until you approve the quote.
Start a Custom Painting View Custom Painting For Interior Designers