Processing Time
Processing time varies by Ready to Ship, Made to Order or Custom — then transit after carrier pickup.
Shipping & Delivery
Shipping & Delivery
Learn how HTHA prepares, ships and delivers artwork, including processing, tracking, large-format packaging and international delivery considerations.
Overview
Shipping at a Glance
Transit / Delivery Time
Time after carrier pickup. Varies by destination, size, framing and route — not the same as processing.
Tracking
When tracking is available, details are sent after the shipment is handed to the carrier.
Packaging
Protective packing matched to rolled, stretched, framed or oversized formats.
Destinations
Where We Ship
International shipping is available to selected destinations. Availability and cost may be confirmed separately for some destinations, artwork sizes or framing options.
Supported destinations
International shipping is available to selected destinations. Enter your address at checkout to confirm availability and rates for your order, or contact us if you need to check a specific country first. Shipping zones in WooCommerce control which destinations can complete checkout.
Needs Business Confirmation: publish the supported country list in Theme Settings (shipping_regions) once commercial coverage is final.
Special notes
Some oversized or framed works may not be available for every destination. Ask before ordering if your wall size or framing choice is unusual for your country.
Before dispatch
Before Your Order Ships
Processing time is the period before shipment. It varies by artwork type, size, framing and whether the piece is ready to ship, made to order or a custom project.
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01
Order confirmation
We confirm size, finish and shipping details before studio work begins.
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02
Painting & production
Made-to-order works are hand-painted in the studio. Lead time is listed on each artwork.
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03
Drying & finishing
Oil needs time to settle before packing. Rushing this stage can affect the surface.
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04
Quality inspection
The work is reviewed for size, surface, colour, edges and packing readiness.
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05
Packing & dispatch
Protective packing, then handover to a carrier suited to the destination and package size. Carrier selection varies by destination and package size.
Fulfillment
Ready to Ship vs Made to Order
Processing time depends on whether the artwork is already available for fulfillment, made to order, or a custom project. Estimated timing is confirmed at order or project stage where applicable.
Ready to Ship
Ready to Ship indicates that the artwork is already available for fulfillment and does not require made-to-order production. It does not automatically mean ships today or within 24 hours.
Made to Order
Made-to-order artwork requires production before shipment. Timing depends on size, finish, framing and current studio workload. Ranges shown on each artwork are estimates, not a single fixed SLA.
Custom Painting
Custom projects may require additional production and approval time before shipment. Use the Custom Painting brief — do not assume the same processing time as a catalogue order.
Large / Oversized
Larger works can need longer packing planning and different carriers. Processing and transit may both differ from smaller pieces.
Needs Business Confirmation: exact oversized cutovers and freight rules vary by destination.
Timing
Delivery Time
Delivery timing depends on several factors. Exact ranges are confirmed for your destination when available — we do not publish a single worldwide day count.
What affects timing
- Destination
- Artwork size
- Framing option
- Carrier route
- Customs clearance
- Weather / peak season
Estimates
Production ranges appear on each artwork. Transit is confirmed for your destination when shipping options are available at checkout — we avoid publishing a fixed worldwide day range that may not apply.
Tracking
Tracking & Methods
When tracking is available, tracking information is sent after the shipment is handed to the carrier. Order status in your account (Processing, Completed, etc.) is not the same as carrier tracking status (In Transit, Delivered). Some orders may also ship in more than one package with more than one tracking number.
- Carrier selection varies by destination and package size.
- We do not invent tracking numbers or fixed carrier brands on this page.
- WooCommerce order status is not the same as carrier delivery status.
Packing
How Artwork Is Packed
Packing depends on whether the work ships rolled, stretched, framed or oversized.
Unframed / rolled canvas
Often shipped rolled in a protective tube when the format allows, with surface protection before packing.
Stretched canvas
Packed to protect corners and the painted surface for carrier handling. Corner protection is used where the format requires it.
Framed artwork
Additional protection for the frame profile and glazing or finish when a frame is included. Framed works usually cannot ship rolled.
Oversized artwork
Larger works may need different packing, carriers or delivery methods by destination.
Crating / freight
Some oversized or fragile framed works may require specialised packing or freight. Availability depends on the artwork and destination.
Needs Business Confirmation: when crating is offered, cost and lead time are confirmed before dispatch.
Large works
Large / Oversized Artwork
Large and oversized works may require different packaging, carriers or delivery methods. Framed oversized pieces can face additional destination limits. Availability and estimates vary — ask before ordering if you need a large piece shipped to a specific country.
International
International Orders
International orders may involve different carriers, transit variation, customs clearance and local delivery handoff. Oversized works can face additional destination limits — ask before ordering if you need a large piece shipped to a specific country.
- Carrier availability
- Transit variation
- Customs clearance
- Local delivery handoff
- Oversized limitations
Customs
Duties, Taxes & Customs
Duties, taxes and customs charges depend on your destination and local regulations. Confirm the current policy with HTHA before ordering if import charges matter for your purchase. Do not assume duties are included unless stated at checkout or in writing.
Needs Business Confirmation: DAP / DDU / DDP and whether duties are collected at checkout must be confirmed before stronger public claims.
Issues
Delays & Address Changes
If delivery is delayed or the address needs an update, start with tracking, then contact us with your order number.
Review the address before checkout
Please review your shipping address carefully before completing the order. Incomplete or incorrect addresses are a common cause of delay.
Address changes before dispatch
Contact Order Support as early as possible with your order number. Changes are more likely before packing and carrier handover.
After the carrier has the shipment
Once handed to the carrier, address changes depend on carrier rules and may not be possible.
Delivery delays
Check tracking and any local delivery notices first. Customs, weather, peak season and destination limits can extend transit.
Contact HTHA
Include your order number and destination so we can help review the next step.
Exceptions
Lost, Missing or Not Received
If tracking stops updating, shows delivered when you have not received the package, or the shipment appears lost, start with carrier tracking and then contact HTHA with your order number.
Check carrier tracking first
Confirm the latest scan, delivery photo or local depot notice before opening a support request.
Delivered but not received
Ask neighbours or building staff, check safe-place notes, then contact HTHA with the tracking history and order number.
Multiple packages
Some orders ship in more than one package. One tracking number may show delivered while another is still in transit.
Lost shipment
If tracking stops for an extended period, HTHA can help review next steps with the carrier. Outcomes depend on carrier rules and the case details.
Needs Business Confirmation: final claim windows, remake / refund outcomes and carrier liability limits are confirmed case by case — this page does not invent a fixed SLA.
After-sales
Damaged Delivery
If a package arrives damaged, gather photos first. Outcomes follow the returns and after-sales policy — this page does not promise a refund or remake.
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01
Confirm the issue type
Note whether the artwork was damaged in transit, wrong, missing a piece, or arrived with damaged packaging.
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02
Keep the packaging
Retain the outer packaging until the issue is reviewed.
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03
Photograph the outer package
Show labels and any damage to the carton or tube.
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04
Photograph the artwork
Capture clear photos of the painting, edges or frame where the issue appears.
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05
Note what you received
Describe damage, wrong size, wrong finish or incorrect artwork, and include tracking if you have it.
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06
Contact HTHA
Send your order number with the photos. Outcomes follow the returns and after-sales policy.
FAQ
Shipping FAQ
Where does HTHA ship?
International shipping is available to selected destinations. Availability can vary by artwork size, framing and destination — ask if you are unsure about your country.
What is the difference between processing and delivery time?
Processing time is the period before shipment (review, production when required, inspection and packing). Transit / delivery time starts after carrier pickup and varies by destination and package type.
How long does Ready to Ship vs Made to Order take?
Ready to Ship skips made-to-order production but is not a promise of same-day shipping. Made-to-order and custom projects need production time listed or confirmed for that artwork or brief.
How will I receive tracking information?
When tracking is available, details are sent after carrier handover. Use Track an Order or My Account → Orders. Account order status is not the same as carrier tracking status.
How are paintings packaged?
Protective packing is matched to the format — rolled, stretched, framed or oversized — before the work leaves the studio. Specialised crating is confirmed when required.
Do you ship oversized artwork?
Often yes, with destination-specific limits. Contact Shipping Support with the artwork and destination before ordering a large piece.
Are duties and taxes included?
Duties, taxes and customs charges depend on your destination and local regulations. Confirm the current policy with HTHA before ordering if import charges matter for your purchase. Do not assume duties are included unless stated at checkout or in writing.
Can I change my delivery address?
Contact us as early as possible with your order number. Changes are more likely before dispatch; after carrier handover they depend on carrier rules.
What should I do if my artwork arrives damaged?
Keep the packaging, photograph the package and artwork, then open Order Issue / Damage Claim with your order number and order email. Handling follows the returns and after-sales review process.
What if tracking says delivered but I do not have the package?
Check with neighbours or building staff and review carrier notes, then contact Shipping Support with your order number and tracking history.
Support
Need Help with Delivery?
Share your order number and destination so we can route your shipping question correctly.
- Hand-Painted
- Protective Packaging
- Tracking When Available
- Selected Destinations
- Quality Inspection
- Order Support