How Can We Help?

Yes. Each work is painted by hand with brushes, palette knives and layered paint. It is not a flat print of an image applied as a finished surface.

Many artworks list size options on the product page. For another proportion or wall-specific size, start a custom painting request.

Selected palette adjustments are possible within the same visual direction through Custom Painting. Exact matching to finishes is reviewed case by case.

Framing depends on the finish options on each artwork. Gallery-wrapped, rolled and framed choices are selected on the product page when available.

The photograph is a faithful record of composition and palette. Because each piece is painted by hand, brushwork and texture will not be a pixel-perfect copy.

Use the size guidance on the product page and Buying Guide. Leave space around the canvas on the wall, and share a wall photo if you need help.

Materials are listed on each artwork (for example oil on linen or canvas). See the product Materials & details section for the piece you are considering.

Choose size and finish on the artwork page, add to cart, then complete checkout with your shipping and payment details.

At checkout you can use the payment methods enabled for your order. Currently available titles include: Direct bank transfer, Cash on delivery. Exact options can vary by currency and destination.

You receive an order confirmation email after successful checkout. Keep it for your order number and details.

Contact Order Support as soon as possible with your order number. Changes may not be possible after studio work or packing has started.

It appears in your confirmation email and in My Account → Orders when you are signed in.

Contact us early with the order number and corrected address. Changes may only be possible before dispatch.

International shipping is available to selected destinations. Availability can vary by artwork size, framing and destination — ask if you are unsure about your country.

Processing time is the period before shipment (review, production when required, inspection and packing). Transit / delivery time starts after carrier pickup and varies by destination and package type.

Ready to Ship skips made-to-order production but is not a promise of same-day shipping. Made-to-order and custom projects need production time listed or confirmed for that artwork or brief.

When tracking is available, details are sent after carrier handover. Use Track an Order or My Account → Orders. Account order status is not the same as carrier tracking status.

Protective packing is matched to the format — rolled, stretched, framed or oversized — before the work leaves the studio. Specialised crating is confirmed when required.

Often yes, with destination-specific limits. Contact Shipping Support with the artwork and destination before ordering a large piece.

Duties, taxes and customs charges depend on your destination and local regulations. Confirm the current policy with HTHA before ordering if import charges matter for your purchase. Do not assume duties are included unless stated at checkout or in writing.

Contact us as early as possible with your order number. Changes are more likely before dispatch; after carrier handover they depend on carrier rules.

Keep the packaging, photograph the package and artwork, then open Order Issue / Damage Claim with your order number and order email. Handling follows the returns and after-sales review process.

Check with neighbours or building staff and review carrier notes, then contact Shipping Support with your order number and tracking history.

Contact Support with topic Return / Refund and your order number. Wait for return authorization before shipping anything back.

The window depends on product type and order terms. This page does not invent a 14- or 30-day promise — confirm with support.

Custom commissions and many made-to-order works have limited or no change-of-mind returns. Damage and wrong-item cases are still reviewed.

Do not use a normal change-of-mind return. Keep packaging, photograph the issue, and open Order Issue / Damage Claim with your order number, order email and photos.

It depends on the reason and approval. Prepaid labels and free returns are not assumed.

After approval, HTHA processes the refund in WooCommerce / the payment gateway, then your bank posts it. Exact days vary by method.

Contact Order Support as early as possible. Cancellation depends on production stage — especially for made-to-order and custom work.

Mixed gift-card and card payments are refunded according to how the order was paid. See Gift Cards and ask support to confirm the split.

Often yes, where the composition allows. Send the artwork link and preferred dimensions — we confirm suitability before quoting.

Selected palette adjustments are possible within the same visual direction. Exact colour matching to finishes or textiles is reviewed case by case.

Yes. A wall photo, furniture width and a colour preference are among the most useful starting points.

We can use references as direction for a related hand-painted work. We do not reproduce another artist’s copyrighted painting as a replica.

No. HTHA commissions related original paintings. We will not copy protected third-party artworks.

Quotes reflect size, composition complexity, texture, framing and shipping destination. Nothing is painted until scope and price are approved.

Lead time is given with the quote and typically includes painting, drying, review and packing. Oil needs time to settle before shipping.

Where agreed with the quote, we share pre-shipment photos. Revision boundaries are set when the commission is approved.

Minor adjustments within the agreed scope may be possible. Larger changes are reviewed against the original quote and may require a revised agreement.

Yes. Each work is painted by hand with brushes, palette knives and layered paint. It is not a flat print of an image applied as a finished surface.

The photograph is a faithful record of composition and palette. Because each piece is painted by hand, brushwork and texture will not be a pixel-perfect copy.

Surface variation is part of a hand-painted process. Light, drying and individual marks mean two related works will never be identical.

Lead time is listed on each artwork and typically includes painting, drying, review and packing. Oil needs time to settle before shipping.

Many listed works offer size options. For a related composition, palette shift or wall-specific proportion, start a custom painting enquiry.

Yes. Dimensions, surface, colour balance, edges and packing readiness are checked before a work leaves the studio.

Listed artworks show the artist when available. For a related commission, share your brief on Custom Painting and we will confirm who can paint it.

Open My Account and enter the email and password used at registration or checkout.

On the My Account login screen, use Lost your password? and follow the email link to set a new one.

Sign in to My Account → Orders to see order status and details.

Try another browser, disable aggressive blockers for payment fields, and confirm your card or wallet can complete the charge. If it still fails, contact support with a screenshot of the error.

In My Account → Account details you can update name, email and password. Shipping addresses can be managed under Addresses.